Customer Services

Our highly skilled team serves patients in English and Spanish, from our forty thousand square foot facility in Miami Lakes and five satellite branches throughout Florida locations

Intake Department:
Assists patients with recurring needs like oxygen refills and diabetic supplies.

Referral Department:
Dedicated to servicing new referrals from health plans, hospitals or physician’s offices.

We use a secured centralized fax server that delivers information via e-mail using a dedicated fax line for each health plan. Information is entered into our MedTrac system – a proprietary software program developed by All-Med - which tracks every referral, each step of the way.

Delivery Department:
With our 40,000 sq. ft. warehouse facility and our fleet of trucks stocked with Perpetual Inventory, we have all the medical equipment you need on hand.

Dispatch supervisors dispatch trucks while using GPS to locate the vehicle closest to the patient’ home, thereby reducing your waiting time.

Respiratory Department:
Helps patients from; pediatrics to geriatrics, who require Ventilators, CPAPs, RAD devices, Apnea Monitors Phototherapy, Nebulizer Compressors or Oxygen.

Our Tele-Med Unit allows our technicians to monitor patient home respiratory equipment via phone lines forwarding essential data to physicians and health plans.